At Super-Deal, we are dedicated to delivering your cuddly companions with care, efficiency, and joy. This policy details our order processing, packaging, and shipping procedures to ensure your new plush friend arrives safely and promptly at your doorstep.

Order Processing

  • Processing Time: All orders are carefully processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment confirmation. This time allows for our final quality check and secure packaging.
  • Order Verification: For security and to ensure order accuracy, all orders are reviewed before processing.
  • Order Modifications or Cancellations: If you need to change or cancel your order, please contact us immediately at 2911488216@qq.com. We can only accommodate requests before your order has been packaged and handed over to the shipping carrier.

Shipping Destinations & Methods
We proudly ship our plush toys and dolls to the United States and Europe. Shipping costs and estimated delivery times are calculated automatically at checkout.

Free Shipping Offer: Enjoy FREE STANDARD SHIPPING on all orders over $30 USD.

United States

  • Standard Shipping (FREE over $30): 7–14 business days after dispatch.
  • Express Shipping: 4–8 business days after dispatch (available for an additional fee).

Europe

  • Standard Shipping (FREE over $30): 10–18 business days after dispatch.
  • Express Shipping: 6–12 business days after dispatch (available for an additional fee).

Important Note: Customers are responsible for any applicable customs duties, import taxes, or handling fees levied by the destination country. These charges are not included in the product price or shipping cost paid to Super-Deal and are determined solely by your local customs authorities.

Packaging & Handling
Every Super-Deal plush toy is packaged with the utmost care to ensure it arrives in perfect, huggable condition. Your item will be securely placed in a protective polybag or box (if applicable) and then sealed within a sturdy, discreet outer shipping package.

Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey in real-time.

Delivery & Responsibility

  • Please ensure your shipping address is complete and accurate. We are not liable for delays or losses resulting from incorrect addresses provided by the customer.
  • For certain shipments, a signature may be required upon delivery.
  • Once a package is marked as “Delivered” by the carrier, Super-Deal’s liability ends. We are not responsible for loss or theft after delivery confirmation.
  • If a delivery attempt fails due to an incorrect/insufficient address or recipient unavailability, any resulting reshipping or storage fees will be the customer’s responsibility.

Shipping Issues

  • Lost in Transit: If your tracking information shows no updates for more than 25 business days (for international shipments), please contact us.
  • Damaged Upon Arrival: Please inspect your package upon delivery. If the item arrives damaged, you must notify us within 48 hours by email at 2911488216@qq.com. Please provide your order number and clear photographs of the damaged item and its packaging. We will promptly guide you through the resolution process.

Contact Us
For any questions regarding shipping or your order:

  • Email: 2911488216@qq.com
  • Phone: +86 18537996768
  • Company: Luoyang Fuyang Trading Co., Ltd.
  • Correspondence Address: Room 601, Unit 1, Building 1, Courtyard 8, Bonan Road, Nanxin Street, Xigong District, Luoyang City, Henan Province, P.R. China